![]() ![]() The National Institute of Health, American Medical Association, and American Veterinary Medical Association all recognize acupuncture as a valid modality useful for a variety of applications. This stimulation releases neurotransmitters, such as endorphins and serotonin into the bloodstream, helping to reduce pain and provide relaxation. This occurs primarily through stimulation of the central nervous system. Also, you did not even address the poor/unwelcoming service from your staff! Not even a 'hello'/'welcome'.nothing! It's sad because there are not many integrated vets and we had hoped your practice would be a good fit for us.Acupuncture Acupuncture utilizes the insertion of thin, sterile, stainless steel needles at precise locations and depths to alter the body's biochemical and physiological properties. However, there was *absolutely* no sign on the door when we went that indicated that masks were required.or we would not even have entered. ![]() ***Response to post from owner*** I appreciate that you responded. The mask requirement is certainly one reason, but the lack of feeling welcomed really made our decision to find another vet who will appreciate us and our pet. "Harmony" did not live up to the promise on their website and will not receive our business. If a business is requiring masks of their customers, they should inform customers of that ahead of time and/or make sure it is on their website so that we can make the decision of whether we want to use their services. (Apparently it was OK to sit without masks waiting 15 minutes for our appointment, but we needed one in the exam room?) There is nothing on their site indicating that masks were required and when we made the appointment there was no discussion of that requirement either. ![]() ![]() When she finally showed us to the exam room she said she'd get us masks, which we did not want. We then sat there in the waiting room another 10-15 minutes. The only thing she asked us was whether we had masks, which we replied we did not. After we confirmed we had an appointment the girl at the desk pretty much ignored us, made phone calls, went outside, etc. There was no 'welcome' at all - no smile, no enthusiasm for a customer on their first visit. Especially as a new client, we expected a warm welcome. We made a appointment and showed up at the appropriate time. We just moved to the area and we have found SW Florida to be so friendly and welcoming! We had really high hopes that this would be our new vet because we specifically sought out an integrated vet and their website made this promise: "We strive to provide our patients' pet parents with prompt, attentive, compassionate and personal service from the very first moment a patient arrives." This vet has become our preferred and we hope to continue using you guys even when we may be far away! Thanks for your hard work and relatability! We are full time RVers and have visited their offices multiple times on our journey as we trek all through Florida. Sometimes we can help (for example getting them to lay on their side) and dogs tend to feel more comfortable around their owners- and if we need to show you certain spots it might be beneficial to you! They are the only vet we’ve been to that does this and in our opinion we think it would be easier, in most circumstances, to leave them in the same room as the owner. The one thing we don’t totally love (which this may somehow be Covid related) is that they take your animal out of your room to a separate spot. We (and our wallets) sincerely appreciate it! Even though they are located in Naples, I don’t think that they price gauge for location- which is super thoughtful and so appreciated! It’s so nice (and convenient) that they actually recommend Chewy and affordable options as opposed to most other vets that just want you to buy from their office. The owner/main vet there truly cares about you and your furbabies. Great little animal hospital! They are honest and affordable. ![]()
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